Frequently Asked Questions

Import times vary depending on the origin country, customs procedures, and shipping method. Generally, it takes between 4 to 12 weeks.

Required documents typically include a commercial invoice, packing list, bill of lading (or airway bill), certificate of origin, and any specific permits or licenses required by your country's customs authorities.

We offer both sea and air freight options. Sea freight is more cost-effective for larger machines, while air freight is faster for smaller machines or urgent deliveries.

Yes, we provide comprehensive customs clearance services to ensure a smooth import process.

Our Residential Battery Energy Storage Systems (BESS) come with a 3-year warranty on the inverters and a 5-year warranty on the batteries against manufacturing defects. For Industrial BESS, we offer a 5-year warranty on the inverters and a 10-year warranty on the batteries.

You can contact our technical support team via phone or email. We also offer online troubleshooting resources.